Snow Guarantee

The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence to guests when booking a snow holiday. It's a money-back guarantee on all prepaid accommodation, lift ticket, rental, lesson packages, toboggans park entries, and applies if there is insufficient snow cover.

• For lift ticket, rental, and lesson packages the “Snow Guarantee” applies if the lift/s named in the below table are not operating for skiing/snowboarding in the two (2) days* before guests’ arrival.
• For toboggan parks the “Snow Guarantee” applies if both toboggan parks (Village Toboggan Park, Celia’s Toboggan Park) are not operating for tobogganing in the two (2) days* before guests’ arrival.

How does it work?

If our Snow Guarantee lifts (see the table below) aren't operating for skiing / snowboarding in the two (2) days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back.

Note:

• You can't take advantage of the Snow Guarantee on the day you arrive nor during your stay; only between 9am two days prior to your arrival through to 5pm on the day before you arrive.  E.g. if your scheduled day of arrival is Sunday, you must call between 9am Friday and 5pm Saturday to apply the guarantee to your booking.
• Bookings cannot be cancelled prior to opening weekend

The Snow Guarantee applies as follows:

*from 9am two (2) days prior to arrival until 5pm day prior arrival
¹ Starting 9^th September 2024
² Starting 29^th June 2024
³ 8^th September 2024